I ordered three pairs of glasses from EyeBuyDirect for about the price I would usually pair for one pair of glasses at the boutique I usually get relatively low cost prescription glasses in cute frames. I don't really love the frames/ glasses yet-- sometimes it take a while for me to start to really appreciate a new frame-- but I just really loved the customer service. I didn't get my glasses after about two weeks, and called to see what was up. When I spoke with a representative on the phone and let them know the issue-- I needed glasses to wear for the start of a new semester at school-- the sales representative/ customer service agent replaced the order and I received the glasses I needed in time for class. I know I will try more frames because the prices allow me to build a wardrobe of glasses that go with my life and moods and I just really appreciated the how and when I received my order mattered. I am giving four stars because I think a nice glasses hard case can really make a huge difference for keeping your glasses nice structure wise and scratch free. I will use old cases I have at home, but being able to order a nice case or even better- having one included would def up the awesome from this experience. thanks again!